Troubleshooting

SUSE Observability Self-hosted

Quick troubleshooting guide

Here is a quick guide for troubleshooting the startup of SUSE Observability:

1. Check that the install completed successfully and the release is listed:

   helm list --namespace suse-observability

2. Check that all pods in the SUSE Observability namespace are running:

   kubectl get pods

   In a first deployment it can be that containers in several pods restart a few times, because they are waiting for other pods to start up and be in the ready state. This can be delayed due to scheduling and docker image pulling delays.

   Pods that are in pending state are usually an indication of a problem:

   • The pod is unschedulable due to lack of resources in the cluster. If a cluster auto-scaler is active it will often be able to resolve this automatically, otherwise manual intervention is needed to add more nodes to the cluster

   • The pod is unschedulable, there are nodes it would fit on, but those nodes have taints that the pod doesn not tolerate. To solve this more nodes can be added that don't have the taints, but SUSE Observability can also be configured to tolerate certain taints and run on the tainted nodes.

   • The pod is waiting for the Persistent Volumes (PVs) to be mounted. A cause can be that the SUSE Observability Helm chart doesn't specify a storageClassName but relies on the cluster having a default storage class. When there is no default for the cluster it's required to specify a storage class via the Helm values of SUSE Observability.

   For pods with state ImagePullBackOff also check the exact error message, common causes are:

   • An incorrect username/password used to pull the images

   • Connecting to the docker registry failed, this can be due to authentication issues or connectivity issues (firewalls, air-gapped installations)

   • A typo in the overridden docker image registry URL

   To find out a more detailed cause for the Pending, ImagePullBackOff or CrashLoopBackOff states use this command:

   kubectl describe pod <pod-name>

   The output contains an event section at the end which usually contains the problem. It also has a State section for each container that has more details for termination of the container.

3. When you are a prime customer, reach out to SUSE Observability support at https://scc.suse.com/ to get help setting up SUSE Observability in your local cluster. Use Support Package (Logs) to collect information about your instance for the support team.

4. In case the above steps did not resolve the issue, there is an Advanced Troubleshooting Guide available.