Troubleshooting

Steps to troubleshoot a StackState install

This page describes StackState v4.4.x.

The StackState 4.4 version range is End of Life (EOL) and no longer supported. We encourage customers still running the 4.4 version range to upgrade to a more recent release.

Go to the documentation for the latest StackState release.

Quick troubleshooting guide

Here is a quick guide for troubleshooting the startup of StackState on Kubernetes and Linux:

Kubernetes

1. Check that the install completed successfully and the release is listed:

   helm list --namespace stackstate

2. Check that all pods in the StackState namespace are running:

   kubectl get pods

3. Check the logs for errors.

4. Check the Knowledge base on the StackState Support site.

Linux

1. Check that the systemd services StackGraph and StackState are running:

   sudo systemctl status stackgraph
   sudo systemctl status stackstate

2. Check connection to StackState's user interface, default listening on TCP port 7070.

3. Check log files for errors, located at /opt/stackstate/var/log/

4. Check the Knowledge base on the StackState Support site.

Known issues

Check the StackState support Knowledge base to find troubleshooting steps for all known issues.