ServiceNow

This page describes StackState version 4.0.

The StackState 4.0 version range is End of Life (EOL) and no longer supported. We encourage customers still running the 4.0 version range to upgrade to a more recent release.

Go to the documentation for the latest StackState release.

What is the ServiceNow StackPack?

The ServiceNow StackPack is used to create a near real time synchronization of CI's and their dependencies from ServiceNow to StackState.

To install this StackPack we need to know the instance id of your servicenow account.

Prerequisites

• An API Integration Agent must be installed which can connect to ServiceNow and StackState. (See the API Integration StackPack for more details)

• A ServiceNow instance must be running.

Enabling ServiceNow integration

To enable the ServiceNow check which collects the data from ServiceNow:

Edit the servicenow.yaml file in your agent’s conf.d directory, replacing <instance_ID>, <instance_username> and <instance_password> with the information from your ServiceNow instance.

init_config:
  # Any global configurable parameters should be added here
  default_timeout: 10
  min_collection_interval: 5

instances:
  - url: "https://<instance_ID>.service-now.com"
    basic_auth:
       user: <instance_username>
       password: <instance_password>
    batch_size: 100

To enable the ServiceNow check restart the StackState Agent(s) using below command.

sudo /etc/init.d/stackstate-agent restart

Once the Agent is restarted, Wait for the Agent to collect the data and send it to StackState.